Can I edit or cancel my order?

We process orders very quickly to get your items out to you as soon as possible. If your order has already been shipped, we won't be able to cancel it or make any changes to it.

However, if you would like to attempt to edit your order, or return an order that has already shipped, please contact our Customer Success Team at fetch@tobyandcoty.com as soon as possible.

Please send your email message with the subject line "Edit My Order" or "Return My Order" as applicable, and in the body of your email, include your:

• First and Last Name
• Email Address you used while placing your order
• Shipping Address
• Phone Number
• Order Reference Number

Order modifications are not guaranteed, and can only be addressed during our standard business hours (Monday - Friday from 8:30am to 5:30pm PST).

Returns must include an approved RMA (Return Merchandise Authorization). See How Do I Return An Order? for more information on obtaining an RMA.

See our Satisfaction Guaranteed 30 Day Return, Refund, and Cancellation Policy for Terms and additional details.